Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 09254
VM0009254Membermember9254@example.test · +601110009254 · Preferred outlet: OPLUMO Outlet 7
App UserFamily
Consent Status
Opted Out
Points Balance
886
Current loyalty balance
Lifetime Spend
RM 1,108
Across 13 visits
Total Visits
13
Since 2025-09-11
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
177d
2026-04-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
886 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 7
Outlet purchase
2026-04-03 · Member activity · RM 67.50
App session
2026-03-22 · OPLUMO Outlet 7
Points credited
2026-03-10 · Member activity · RM 76.50
Win-back campaign delivered
2026-02-26 · OPLUMO Outlet 7
Outlet purchase
2026-02-14 · Member activity · RM 85.50
Points credited
2026-02-02 · OPLUMO Outlet 7
Outlet purchase
2026-01-21 · Member activity · RM 94.50