Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00925
VM0000925Membermember925@example.test · +601110000925 · Preferred outlet: OPLUMO Outlet 8
New JoinerHigh Value
Consent Status
Opted In
Points Balance
600
Current loyalty balance
Lifetime Spend
RM 750
Across 18 visits
Total Visits
18
Since 2025-07-11
Average Order Value
RM 43
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
149d
2026-05-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
600 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 8
Outlet purchase
2026-05-01 · Member activity · RM 32.25
App session
2026-04-19 · OPLUMO Outlet 8
Points credited
2026-04-07 · Member activity · RM 36.55
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 8
Outlet purchase
2026-03-14 · Member activity · RM 40.85
Points credited
2026-03-02 · OPLUMO Outlet 8
Outlet purchase
2026-02-18 · Member activity · RM 45.15