Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 09236
VM0009236Membermember9236@example.test · +601110009236 · Preferred outlet: OPLUMO Outlet 6
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
405
Current loyalty balance
Lifetime Spend
RM 507
Across 7 visits
Total Visits
7
Since 2026-01-17
Average Order Value
RM 96
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
157d
2026-05-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
405 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 6
Outlet purchase
2026-04-23 · Member activity · RM 72.00
App session
2026-04-11 · OPLUMO Outlet 6
Points credited
2026-03-30 · Member activity · RM 81.60
Win-back campaign delivered
2026-03-18 · OPLUMO Outlet 6
Outlet purchase
2026-03-06 · Member activity · RM 91.20
Points credited
2026-02-22 · OPLUMO Outlet 6
Outlet purchase
2026-02-10 · Member activity · RM 100.80