Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 09232
VM0009232Membermember9232@example.test · +601110009232 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
837
Current loyalty balance
Lifetime Spend
RM 1,047
Across 32 visits
Total Visits
32
Since 2025-01-14
Average Order Value
RM 37
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
75d
2026-07-26
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
837 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 2
Outlet purchase
2026-07-14 · Member activity · RM 27.75
App session
2026-07-02 · OPLUMO Outlet 2
Points credited
2026-06-20 · Member activity · RM 31.45
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 2
Outlet purchase
2026-05-27 · Member activity · RM 35.15
Points credited
2026-05-15 · OPLUMO Outlet 2
Outlet purchase
2026-05-03 · Member activity · RM 38.85