Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 09218
VM0009218Membermember9218@example.test · +601110009218 · Preferred outlet: OPLUMO Outlet 5
LunchNew Joiner
Consent Status
Opted In
Points Balance
413
Current loyalty balance
Lifetime Spend
RM 517
Across 19 visits
Total Visits
19
Since 2025-07-26
Average Order Value
RM 28
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
116d
2026-06-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
413 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 5
Outlet purchase
2026-06-03 · Member activity · RM 21.00
App session
2026-05-22 · OPLUMO Outlet 5
Points credited
2026-05-10 · Member activity · RM 23.80
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 5
Outlet purchase
2026-04-16 · Member activity · RM 26.60
Points credited
2026-04-04 · OPLUMO Outlet 5
Outlet purchase
2026-03-23 · Member activity · RM 29.40