Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 09216
VM0009216Silvermember9216@example.test · +601110009216 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,574
Current loyalty balance
Lifetime Spend
RM 1,968
Across 15 visits
Total Visits
15
Since 2025-11-24
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
67d
2026-08-03
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,574 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 3
Outlet purchase
2026-07-22 · Member activity · RM 130.50
App session
2026-07-10 · OPLUMO Outlet 3
Points credited
2026-06-28 · Member activity · RM 147.90
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 3
Outlet purchase
2026-06-04 · Member activity · RM 165.30
Points credited
2026-05-23 · OPLUMO Outlet 3
Outlet purchase
2026-05-11 · Member activity · RM 182.70