Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 09164
VM0009164Membermember9164@example.test · +601110009164 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
270
Current loyalty balance
Lifetime Spend
RM 338
Across 2 visits
Total Visits
2
Since 2026-06-25
Average Order Value
RM 150
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
88d
2026-07-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
270 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-13 · OPLUMO Outlet 2
Outlet purchase
2026-07-01 · Member activity · RM 112.50
App session
2026-06-19 · OPLUMO Outlet 2
Points credited
2026-06-07 · Member activity · RM 127.50
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 2
Outlet purchase
2026-05-14 · Member activity · RM 142.50
Points credited
2026-05-02 · OPLUMO Outlet 2
Outlet purchase
2026-04-20 · Member activity · RM 157.50