Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 09129
VM0009129Membermember9129@example.test · +601110009129 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
811
Current loyalty balance
Lifetime Spend
RM 1,014
Across 6 visits
Total Visits
6
Since 2026-05-01
Average Order Value
RM 147
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
71d
2026-07-30
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
811 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 1
Outlet purchase
2026-07-18 · Member activity · RM 110.25
App session
2026-07-06 · OPLUMO Outlet 1
Points credited
2026-06-24 · Member activity · RM 124.95
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 1
Outlet purchase
2026-05-31 · Member activity · RM 139.65
Points credited
2026-05-19 · OPLUMO Outlet 1
Outlet purchase
2026-05-07 · Member activity · RM 154.35