Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 09127
VM0009127Platinummember9127@example.test · +601110009127 · Preferred outlet: OPLUMO Outlet 16
Birthday SoonLunch
Consent Status
Opted In
Points Balance
4,963
Current loyalty balance
Lifetime Spend
RM 6,204
Across 38 visits
Total Visits
38
Since 2024-08-18
Average Order Value
RM 154
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
116d
2026-06-15
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
4,963 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 16
Outlet purchase
2026-06-03 · Member activity · RM 115.50
App session
2026-05-22 · OPLUMO Outlet 16
Points credited
2026-05-10 · Member activity · RM 130.90
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 16
Outlet purchase
2026-04-16 · Member activity · RM 146.30
Points credited
2026-04-04 · OPLUMO Outlet 16
Outlet purchase
2026-03-23 · Member activity · RM 161.70