Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 09121
VM0009121Silvermember9121@example.test · +601110009121 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted Out
Points Balance
2,018
Current loyalty balance
Lifetime Spend
RM 2,523
Across 19 visits
Total Visits
19
Since 2025-08-19
Average Order Value
RM 126
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
92d
2026-07-09
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,018 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-09 · OPLUMO Outlet 10
Outlet purchase
2026-06-27 · Member activity · RM 94.50
App session
2026-06-15 · OPLUMO Outlet 10
Points credited
2026-06-03 · Member activity · RM 107.10
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 10
Outlet purchase
2026-05-10 · Member activity · RM 119.70
Points credited
2026-04-28 · OPLUMO Outlet 10
Outlet purchase
2026-04-16 · Member activity · RM 132.30