Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 09115
VM0009115Platinummember9115@example.test · +601110009115 · Preferred outlet: OPLUMO Outlet 4
WeekendApp User
Consent Status
Opted In
Points Balance
5,279
Current loyalty balance
Lifetime Spend
RM 6,599
Across 30 visits
Total Visits
30
Since 2025-01-04
Average Order Value
RM 178
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
121d
2026-06-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,279 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 4
Outlet purchase
2026-05-29 · Member activity · RM 133.50
App session
2026-05-17 · OPLUMO Outlet 4
Points credited
2026-05-05 · Member activity · RM 151.30
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 4
Outlet purchase
2026-04-11 · Member activity · RM 169.10
Points credited
2026-03-30 · OPLUMO Outlet 4
Outlet purchase
2026-03-18 · Member activity · RM 186.90