Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D0
Daniel 09090
VM0009090Silvermember9090@example.test · +601110009090 · Preferred outlet: OPLUMO Outlet 13
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,505
Current loyalty balance
Lifetime Spend
RM 1,882
Across 16 visits
Total Visits
16
Since 2025-11-09
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
64d
2026-08-06
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,505 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 13
Outlet purchase
2026-07-25 · Member activity · RM 81.00
App session
2026-07-13 · OPLUMO Outlet 13
Points credited
2026-07-01 · Member activity · RM 91.80
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 13
Outlet purchase
2026-06-07 · Member activity · RM 102.60
Points credited
2026-05-26 · OPLUMO Outlet 13
Outlet purchase
2026-05-14 · Member activity · RM 113.40