Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 09080
VM0009080Goldmember9080@example.test · +601110009080 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
2,870
Current loyalty balance
Lifetime Spend
RM 3,588
Across 23 visits
Total Visits
23
Since 2025-08-01
Average Order Value
RM 148
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
38d
2026-09-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,870 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-01 · OPLUMO Outlet 3
Outlet purchase
2026-08-20 · Member activity · RM 111.00
App session
2026-08-08 · OPLUMO Outlet 3
Points credited
2026-07-27 · Member activity · RM 125.80
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 3
Outlet purchase
2026-07-03 · Member activity · RM 140.60
Points credited
2026-06-21 · OPLUMO Outlet 3
Outlet purchase
2026-06-09 · Member activity · RM 155.40