Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 09044
VM0009044Silvermember9044@example.test · +601110009044 · Preferred outlet: OPLUMO Outlet 1
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,266
Current loyalty balance
Lifetime Spend
RM 1,583
Across 17 visits
Total Visits
17
Since 2025-11-05
Average Order Value
RM 119
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
50d
2026-08-20
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,266 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-20 · OPLUMO Outlet 1
Outlet purchase
2026-08-08 · Member activity · RM 89.25
App session
2026-07-27 · OPLUMO Outlet 1
Points credited
2026-07-15 · Member activity · RM 101.15
Win-back campaign delivered
2026-07-03 · OPLUMO Outlet 1
Outlet purchase
2026-06-21 · Member activity · RM 113.05
Points credited
2026-06-09 · OPLUMO Outlet 1
Outlet purchase
2026-05-28 · Member activity · RM 124.95