Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 09041
VM0009041Silvermember9041@example.test · +601110009041 · Preferred outlet: OPLUMO Outlet 15
FamilyDelivery
Consent Status
Opted In
Points Balance
1,317
Current loyalty balance
Lifetime Spend
RM 1,646
Across 29 visits
Total Visits
29
Since 2025-01-24
Average Order Value
RM 47
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
119d
2026-06-12
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,317 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 15
Outlet purchase
2026-05-31 · Member activity · RM 35.25
App session
2026-05-19 · OPLUMO Outlet 15
Points credited
2026-05-07 · Member activity · RM 39.95
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 15
Outlet purchase
2026-04-13 · Member activity · RM 44.65
Points credited
2026-04-01 · OPLUMO Outlet 15
Outlet purchase
2026-03-20 · Member activity · RM 49.35