Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 09026
VM0009026Platinummember9026@example.test · +601110009026 · Preferred outlet: OPLUMO Outlet 17
LunchNew Joiner
Consent Status
Opted Out
Points Balance
4,929
Current loyalty balance
Lifetime Spend
RM 6,162
Across 36 visits
Total Visits
36
Since 2024-07-26
Average Order Value
RM 150
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
175d
2026-04-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
4,929 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 17
Outlet purchase
2026-04-05 · Member activity · RM 112.50
App session
2026-03-24 · OPLUMO Outlet 17
Points credited
2026-03-12 · Member activity · RM 127.50
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 17
Outlet purchase
2026-02-16 · Member activity · RM 142.50
Points credited
2026-02-04 · OPLUMO Outlet 17
Outlet purchase
2026-01-23 · Member activity · RM 157.50