Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 09017
VM0009017Silvermember9017@example.test · +601110009017 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted In
Points Balance
2,144
Current loyalty balance
Lifetime Spend
RM 2,681
Across 15 visits
Total Visits
15
Since 2025-09-03
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
149d
2026-05-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,144 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 8
Outlet purchase
2026-05-01 · Member activity · RM 120.75
App session
2026-04-19 · OPLUMO Outlet 8
Points credited
2026-04-07 · Member activity · RM 136.85
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 8
Outlet purchase
2026-03-14 · Member activity · RM 152.95
Points credited
2026-03-02 · OPLUMO Outlet 8
Outlet purchase
2026-02-18 · Member activity · RM 169.05