Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 08995
VM0008995Silvermember8995@example.test · +601110008995 · Preferred outlet: OPLUMO Outlet 3
WeekendApp User
Consent Status
Opted In
Points Balance
1,218
Current loyalty balance
Lifetime Spend
RM 1,523
Across 34 visits
Total Visits
34
Since 2024-09-18
Average Order Value
RM 49
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
157d
2026-05-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,218 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 3
Outlet purchase
2026-04-23 · Member activity · RM 36.75
App session
2026-04-11 · OPLUMO Outlet 3
Points credited
2026-03-30 · Member activity · RM 41.65
Win-back campaign delivered
2026-03-18 · OPLUMO Outlet 3
Outlet purchase
2026-03-06 · Member activity · RM 46.55
Points credited
2026-02-22 · OPLUMO Outlet 3
Outlet purchase
2026-02-10 · Member activity · RM 51.45