Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 08957
VM0008957Goldmember8957@example.test · +601110008957 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,417
Current loyalty balance
Lifetime Spend
RM 3,022
Across 29 visits
Total Visits
29
Since 2024-12-05
Average Order Value
RM 99
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
169d
2026-04-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,417 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 16
Outlet purchase
2026-04-11 · Member activity · RM 74.25
App session
2026-03-30 · OPLUMO Outlet 16
Points credited
2026-03-18 · Member activity · RM 84.15
Win-back campaign delivered
2026-03-06 · OPLUMO Outlet 16
Outlet purchase
2026-02-22 · Member activity · RM 94.05
Points credited
2026-02-10 · OPLUMO Outlet 16
Outlet purchase
2026-01-29 · Member activity · RM 103.95