Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00895
VM0000895Membermember895@example.test · +601110000895 · Preferred outlet: OPLUMO Outlet 12
Birthday SoonLunch
Consent Status
Opted In
Points Balance
375
Current loyalty balance
Lifetime Spend
RM 469
Across 9 visits
Total Visits
9
Since 2025-12-15
Average Order Value
RM 62
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
154d
2026-05-08
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
375 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 12
Outlet purchase
2026-04-26 · Member activity · RM 46.50
App session
2026-04-14 · OPLUMO Outlet 12
Points credited
2026-04-02 · Member activity · RM 52.70
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 12
Outlet purchase
2026-03-09 · Member activity · RM 58.90
Points credited
2026-02-25 · OPLUMO Outlet 12
Outlet purchase
2026-02-13 · Member activity · RM 65.10