Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00893
VM0000893Goldmember893@example.test · +601110000893 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
3,926
Current loyalty balance
Lifetime Spend
RM 4,909
Across 41 visits
Total Visits
41
Since 2024-08-23
Average Order Value
RM 123
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
57d
2026-08-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,926 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 10
Outlet purchase
2026-08-01 · Member activity · RM 92.25
App session
2026-07-20 · OPLUMO Outlet 10
Points credited
2026-07-08 · Member activity · RM 104.55
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 10
Outlet purchase
2026-06-14 · Member activity · RM 116.85
Points credited
2026-06-02 · OPLUMO Outlet 10
Outlet purchase
2026-05-21 · Member activity · RM 129.15