Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 08911
VM0008911Membermember8911@example.test · +601110008911 · Preferred outlet: OPLUMO Outlet 4
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
695
Current loyalty balance
Lifetime Spend
RM 870
Across 5 visits
Total Visits
5
Since 2026-02-10
Average Order Value
RM 144
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
169d
2026-04-23
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
695 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 4
Outlet purchase
2026-04-11 · Member activity · RM 108.00
App session
2026-03-30 · OPLUMO Outlet 4
Points credited
2026-03-18 · Member activity · RM 122.40
Win-back campaign delivered
2026-03-06 · OPLUMO Outlet 4
Outlet purchase
2026-02-22 · Member activity · RM 136.80
Points credited
2026-02-10 · OPLUMO Outlet 4
Outlet purchase
2026-01-29 · Member activity · RM 151.20