Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 08906
VM0008906Goldmember8906@example.test · +601110008906 · Preferred outlet: OPLUMO Outlet 16
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,764
Current loyalty balance
Lifetime Spend
RM 3,455
Across 29 visits
Total Visits
29
Since 2024-11-30
Average Order Value
RM 98
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
174d
2026-04-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,764 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 16
Outlet purchase
2026-04-06 · Member activity · RM 73.50
App session
2026-03-25 · OPLUMO Outlet 16
Points credited
2026-03-13 · Member activity · RM 83.30
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 16
Outlet purchase
2026-02-17 · Member activity · RM 93.10
Points credited
2026-02-05 · OPLUMO Outlet 16
Outlet purchase
2026-01-24 · Member activity · RM 102.90