Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 08901
VM0008901Goldmember8901@example.test · +601110008901 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted In
Points Balance
4,166
Current loyalty balance
Lifetime Spend
RM 5,208
Across 31 visits
Total Visits
31
Since 2025-02-20
Average Order Value
RM 139
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
56d
2026-08-14
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,166 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 11
Outlet purchase
2026-08-02 · Member activity · RM 104.25
App session
2026-07-21 · OPLUMO Outlet 11
Points credited
2026-07-09 · Member activity · RM 118.15
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 11
Outlet purchase
2026-06-15 · Member activity · RM 132.05
Points credited
2026-06-03 · OPLUMO Outlet 11
Outlet purchase
2026-05-22 · Member activity · RM 145.95