Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00089
VM0000089Silvermember89@example.test · +601110000089 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted In
Points Balance
1,401
Current loyalty balance
Lifetime Spend
RM 1,751
Across 22 visits
Total Visits
22
Since 2025-05-09
Average Order Value
RM 67
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
140d
2026-05-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,401 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 5
Outlet purchase
2026-05-10 · Member activity · RM 50.25
App session
2026-04-28 · OPLUMO Outlet 5
Points credited
2026-04-16 · Member activity · RM 56.95
Win-back campaign delivered
2026-04-04 · OPLUMO Outlet 5
Outlet purchase
2026-03-23 · Member activity · RM 63.65
Points credited
2026-03-11 · OPLUMO Outlet 5
Outlet purchase
2026-02-27 · Member activity · RM 70.35