Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 08870
VM0008870Goldmember8870@example.test · +601110008870 · Preferred outlet: OPLUMO Outlet 14
App UserFamily
Consent Status
Opted In
Points Balance
2,765
Current loyalty balance
Lifetime Spend
RM 3,457
Across 43 visits
Total Visits
43
Since 2024-03-25
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
172d
2026-04-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,765 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-20 · OPLUMO Outlet 14
Outlet purchase
2026-04-08 · Member activity · RM 65.25
App session
2026-03-27 · OPLUMO Outlet 14
Points credited
2026-03-15 · Member activity · RM 73.95
Win-back campaign delivered
2026-03-03 · OPLUMO Outlet 14
Outlet purchase
2026-02-19 · Member activity · RM 82.65
Points credited
2026-02-07 · OPLUMO Outlet 14
Outlet purchase
2026-01-26 · Member activity · RM 91.35