Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 08819
VM0008819Goldmember8819@example.test · +601110008819 · Preferred outlet: OPLUMO Outlet 14
WeekendApp User
Consent Status
Opted In
Points Balance
4,348
Current loyalty balance
Lifetime Spend
RM 5,435
Across 36 visits
Total Visits
36
Since 2024-09-29
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
110d
2026-06-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,348 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 14
Outlet purchase
2026-06-09 · Member activity · RM 130.50
App session
2026-05-28 · OPLUMO Outlet 14
Points credited
2026-05-16 · Member activity · RM 147.90
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 14
Outlet purchase
2026-04-22 · Member activity · RM 165.30
Points credited
2026-04-10 · OPLUMO Outlet 14
Outlet purchase
2026-03-29 · Member activity · RM 182.70