Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 08816
VM0008816Silvermember8816@example.test · +601110008816 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,132
Current loyalty balance
Lifetime Spend
RM 1,416
Across 7 visits
Total Visits
7
Since 2026-03-01
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
114d
2026-06-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,132 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 11
Outlet purchase
2026-06-05 · Member activity · RM 121.50
App session
2026-05-24 · OPLUMO Outlet 11
Points credited
2026-05-12 · Member activity · RM 137.70
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 11
Outlet purchase
2026-04-18 · Member activity · RM 153.90
Points credited
2026-04-06 · OPLUMO Outlet 11
Outlet purchase
2026-03-25 · Member activity · RM 170.10