Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 08786
VM0008786Goldmember8786@example.test · +601110008786 · Preferred outlet: OPLUMO Outlet 15
LunchNew Joiner
Consent Status
Opted In
Points Balance
3,178
Current loyalty balance
Lifetime Spend
RM 3,973
Across 45 visits
Total Visits
45
Since 2024-03-20
Average Order Value
RM 80
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
141d
2026-05-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,178 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 15
Outlet purchase
2026-05-09 · Member activity · RM 60.00
App session
2026-04-27 · OPLUMO Outlet 15
Points credited
2026-04-15 · Member activity · RM 68.00
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 15
Outlet purchase
2026-03-22 · Member activity · RM 76.00
Points credited
2026-03-10 · OPLUMO Outlet 15
Outlet purchase
2026-02-26 · Member activity · RM 84.00