Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 08780
VM0008780Membermember8780@example.test · +601110008780 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
725
Current loyalty balance
Lifetime Spend
RM 907
Across 42 visits
Total Visits
42
Since 2024-07-18
Average Order Value
RM 27
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
75d
2026-07-26
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
725 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 9
Outlet purchase
2026-07-14 · Member activity · RM 20.25
App session
2026-07-02 · OPLUMO Outlet 9
Points credited
2026-06-20 · Member activity · RM 22.95
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 9
Outlet purchase
2026-05-27 · Member activity · RM 25.65
Points credited
2026-05-15 · OPLUMO Outlet 9
Outlet purchase
2026-05-03 · Member activity · RM 28.35