Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 00878
VM0000878Membermember878@example.test · +601110000878 · Preferred outlet: OPLUMO Outlet 12
App UserFamily
Consent Status
Opted In
Points Balance
297
Current loyalty balance
Lifetime Spend
RM 372
Across 4 visits
Total Visits
4
Since 2026-04-18
Average Order Value
RM 81
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
120d
2026-06-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
297 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 12
Outlet purchase
2026-05-30 · Member activity · RM 60.75
App session
2026-05-18 · OPLUMO Outlet 12
Points credited
2026-05-06 · Member activity · RM 68.85
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 12
Outlet purchase
2026-04-12 · Member activity · RM 76.95
Points credited
2026-03-31 · OPLUMO Outlet 12
Outlet purchase
2026-03-19 · Member activity · RM 85.05