Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00877
VM0000877Membermember877@example.test · +601110000877 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
818
Current loyalty balance
Lifetime Spend
RM 1,024
Across 12 visits
Total Visits
12
Since 2026-01-28
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
56d
2026-08-14
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
818 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 11
Outlet purchase
2026-08-02 · Member activity · RM 70.50
App session
2026-07-21 · OPLUMO Outlet 11
Points credited
2026-07-09 · Member activity · RM 79.90
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 11
Outlet purchase
2026-06-15 · Member activity · RM 89.30
Points credited
2026-06-03 · OPLUMO Outlet 11
Outlet purchase
2026-05-22 · Member activity · RM 98.70