Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 08765
VM0008765Goldmember8765@example.test · +601110008765 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
3,817
Current loyalty balance
Lifetime Spend
RM 4,772
Across 40 visits
Total Visits
40
Since 2024-06-20
Average Order Value
RM 124
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
139d
2026-05-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,817 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 11
Outlet purchase
2026-05-11 · Member activity · RM 93.00
App session
2026-04-29 · OPLUMO Outlet 11
Points credited
2026-04-17 · Member activity · RM 105.40
Win-back campaign delivered
2026-04-05 · OPLUMO Outlet 11
Outlet purchase
2026-03-24 · Member activity · RM 117.80
Points credited
2026-03-12 · OPLUMO Outlet 11
Outlet purchase
2026-02-28 · Member activity · RM 130.20