Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 08753
VM0008753Platinummember8753@example.test · +601110008753 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
7,175
Current loyalty balance
Lifetime Spend
RM 8,969
Across 44 visits
Total Visits
44
Since 2024-03-02
Average Order Value
RM 179
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
177d
2026-04-15
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
7,175 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 16
Outlet purchase
2026-04-03 · Member activity · RM 134.25
App session
2026-03-22 · OPLUMO Outlet 16
Points credited
2026-03-10 · Member activity · RM 152.15
Win-back campaign delivered
2026-02-26 · OPLUMO Outlet 16
Outlet purchase
2026-02-14 · Member activity · RM 170.05
Points credited
2026-02-02 · OPLUMO Outlet 16
Outlet purchase
2026-01-21 · Member activity · RM 187.95