Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 08720
VM0008720Membermember8720@example.test · +601110008720 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
922
Current loyalty balance
Lifetime Spend
RM 1,153
Across 37 visits
Total Visits
37
Since 2024-07-09
Average Order Value
RM 41
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
174d
2026-04-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
922 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 17
Outlet purchase
2026-04-06 · Member activity · RM 30.75
App session
2026-03-25 · OPLUMO Outlet 17
Points credited
2026-03-13 · Member activity · RM 34.85
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 17
Outlet purchase
2026-02-17 · Member activity · RM 38.95
Points credited
2026-02-05 · OPLUMO Outlet 17
Outlet purchase
2026-01-24 · Member activity · RM 43.05