Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00872
VM0000872Membermember872@example.test · +601110000872 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted Out
Points Balance
855
Current loyalty balance
Lifetime Spend
RM 1,070
Across 38 visits
Total Visits
38
Since 2024-06-25
Average Order Value
RM 29
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
170d
2026-04-22
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
855 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 6
Outlet purchase
2026-04-10 · Member activity · RM 21.75
App session
2026-03-29 · OPLUMO Outlet 6
Points credited
2026-03-17 · Member activity · RM 24.65
Win-back campaign delivered
2026-03-05 · OPLUMO Outlet 6
Outlet purchase
2026-02-21 · Member activity · RM 27.55
Points credited
2026-02-09 · OPLUMO Outlet 6
Outlet purchase
2026-01-28 · Member activity · RM 30.45