Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 08696
VM0008696Goldmember8696@example.test · +601110008696 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,758
Current loyalty balance
Lifetime Spend
RM 3,448
Across 32 visits
Total Visits
32
Since 2025-01-23
Average Order Value
RM 96
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
66d
2026-08-04
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,758 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 10
Outlet purchase
2026-07-23 · Member activity · RM 72.00
App session
2026-07-11 · OPLUMO Outlet 10
Points credited
2026-06-29 · Member activity · RM 81.60
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 10
Outlet purchase
2026-06-05 · Member activity · RM 91.20
Points credited
2026-05-24 · OPLUMO Outlet 10
Outlet purchase
2026-05-12 · Member activity · RM 100.80