Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 08695
VM0008695Membermember8695@example.test · +601110008695 · Preferred outlet: OPLUMO Outlet 9
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
775
Current loyalty balance
Lifetime Spend
RM 969
Across 26 visits
Total Visits
26
Since 2025-04-23
Average Order Value
RM 35
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
84d
2026-07-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
775 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-17 · OPLUMO Outlet 9
Outlet purchase
2026-07-05 · Member activity · RM 26.25
App session
2026-06-23 · OPLUMO Outlet 9
Points credited
2026-06-11 · Member activity · RM 29.75
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 9
Outlet purchase
2026-05-18 · Member activity · RM 33.25
Points credited
2026-05-06 · OPLUMO Outlet 9
Outlet purchase
2026-04-24 · Member activity · RM 36.75