Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 08624
VM0008624Goldmember8624@example.test · +601110008624 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
3,323
Current loyalty balance
Lifetime Spend
RM 4,154
Across 36 visits
Total Visits
36
Since 2024-08-05
Average Order Value
RM 120
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
165d
2026-04-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,323 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 6
Outlet purchase
2026-04-15 · Member activity · RM 90.00
App session
2026-04-03 · OPLUMO Outlet 6
Points credited
2026-03-22 · Member activity · RM 102.00
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 6
Outlet purchase
2026-02-26 · Member activity · RM 114.00
Points credited
2026-02-14 · OPLUMO Outlet 6
Outlet purchase
2026-02-02 · Member activity · RM 126.00