Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 08621
VM0008621Goldmember8621@example.test · +601110008621 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,665
Current loyalty balance
Lifetime Spend
RM 3,332
Across 45 visits
Total Visits
45
Since 2024-05-27
Average Order Value
RM 77
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
73d
2026-07-28
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,665 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 3
Outlet purchase
2026-07-16 · Member activity · RM 57.75
App session
2026-07-04 · OPLUMO Outlet 3
Points credited
2026-06-22 · Member activity · RM 65.45
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 3
Outlet purchase
2026-05-29 · Member activity · RM 73.15
Points credited
2026-05-17 · OPLUMO Outlet 3
Outlet purchase
2026-05-05 · Member activity · RM 80.85