Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 00086
VM0000086Membermember86@example.test · +601110000086 · Preferred outlet: OPLUMO Outlet 2
App UserFamily
Consent Status
Opted In
Points Balance
269
Current loyalty balance
Lifetime Spend
RM 337
Across 6 visits
Total Visits
6
Since 2026-02-09
Average Order Value
RM 73
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
152d
2026-05-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
269 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 2
Outlet purchase
2026-04-28 · Member activity · RM 54.75
App session
2026-04-16 · OPLUMO Outlet 2
Points credited
2026-04-04 · Member activity · RM 62.05
Win-back campaign delivered
2026-03-23 · OPLUMO Outlet 2
Outlet purchase
2026-03-11 · Member activity · RM 69.35
Points credited
2026-02-27 · OPLUMO Outlet 2
Outlet purchase
2026-02-15 · Member activity · RM 76.65