Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 08582
VM0008582Silvermember8582@example.test · +601110008582 · Preferred outlet: OPLUMO Outlet 15
App UserFamily
Consent Status
Opted In
Points Balance
963
Current loyalty balance
Lifetime Spend
RM 1,205
Across 36 visits
Total Visits
36
Since 2024-10-22
Average Order Value
RM 33
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
87d
2026-07-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
963 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 15
Outlet purchase
2026-07-02 · Member activity · RM 24.75
App session
2026-06-20 · OPLUMO Outlet 15
Points credited
2026-06-08 · Member activity · RM 28.05
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 15
Outlet purchase
2026-05-15 · Member activity · RM 31.35
Points credited
2026-05-03 · OPLUMO Outlet 15
Outlet purchase
2026-04-21 · Member activity · RM 34.65