Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 08525
VM0008525Membermember8525@example.test · +601110008525 · Preferred outlet: OPLUMO Outlet 9
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
220
Current loyalty balance
Lifetime Spend
RM 276
Across 4 visits
Total Visits
4
Since 2026-06-25
Average Order Value
RM 91
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
220 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 9
Outlet purchase
2026-08-06 · Member activity · RM 68.25
App session
2026-07-25 · OPLUMO Outlet 9
Points credited
2026-07-13 · Member activity · RM 77.35
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 9
Outlet purchase
2026-06-19 · Member activity · RM 86.45
Points credited
2026-06-07 · OPLUMO Outlet 9
Outlet purchase
2026-05-26 · Member activity · RM 95.55