Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 08510
VM0008510Silvermember8510@example.test · +601110008510 · Preferred outlet: OPLUMO Outlet 11
App UserFamily
Consent Status
Opted In
Points Balance
2,160
Current loyalty balance
Lifetime Spend
RM 2,701
Across 34 visits
Total Visits
34
Since 2024-10-13
Average Order Value
RM 97
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
132d
2026-05-30
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,160 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 11
Outlet purchase
2026-05-18 · Member activity · RM 72.75
App session
2026-05-06 · OPLUMO Outlet 11
Points credited
2026-04-24 · Member activity · RM 82.45
Win-back campaign delivered
2026-04-12 · OPLUMO Outlet 11
Outlet purchase
2026-03-31 · Member activity · RM 92.15
Points credited
2026-03-19 · OPLUMO Outlet 11
Outlet purchase
2026-03-07 · Member activity · RM 101.85