Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00085
VM0000085Membermember85@example.test · +601110000085 · Preferred outlet: OPLUMO Outlet 1
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
358
Current loyalty balance
Lifetime Spend
RM 448
Across 4 visits
Total Visits
4
Since 2026-03-13
Average Order Value
RM 124
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
156d
2026-05-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
358 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 1
Outlet purchase
2026-04-24 · Member activity · RM 93.00
App session
2026-04-12 · OPLUMO Outlet 1
Points credited
2026-03-31 · Member activity · RM 105.40
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 1
Outlet purchase
2026-03-07 · Member activity · RM 117.80
Points credited
2026-02-23 · OPLUMO Outlet 1
Outlet purchase
2026-02-11 · Member activity · RM 130.20