Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 08485
VM0008485Platinummember8485@example.test · +601110008485 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
6,045
Current loyalty balance
Lifetime Spend
RM 7,557
Across 38 visits
Total Visits
38
Since 2024-09-17
Average Order Value
RM 171
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
86d
2026-07-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
6,045 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 3
Outlet purchase
2026-07-03 · Member activity · RM 128.25
App session
2026-06-21 · OPLUMO Outlet 3
Points credited
2026-06-09 · Member activity · RM 145.35
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 3
Outlet purchase
2026-05-16 · Member activity · RM 162.45
Points credited
2026-05-04 · OPLUMO Outlet 3
Outlet purchase
2026-04-22 · Member activity · RM 179.55