Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 08480
VM0008480Silvermember8480@example.test · +601110008480 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted In
Points Balance
960
Current loyalty balance
Lifetime Spend
RM 1,200
Across 27 visits
Total Visits
27
Since 2025-01-01
Average Order Value
RM 39
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
178d
2026-04-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
960 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 15
Outlet purchase
2026-04-02 · Member activity · RM 29.25
App session
2026-03-21 · OPLUMO Outlet 15
Points credited
2026-03-09 · Member activity · RM 33.15
Win-back campaign delivered
2026-02-25 · OPLUMO Outlet 15
Outlet purchase
2026-02-13 · Member activity · RM 37.05
Points credited
2026-02-01 · OPLUMO Outlet 15
Outlet purchase
2026-01-20 · Member activity · RM 40.95