Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 08432
VM0008432Silvermember8432@example.test · +601110008432 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
971
Current loyalty balance
Lifetime Spend
RM 1,214
Across 8 visits
Total Visits
8
Since 2025-12-23
Average Order Value
RM 127
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
164d
2026-04-28
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
971 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 1
Outlet purchase
2026-04-16 · Member activity · RM 95.25
App session
2026-04-04 · OPLUMO Outlet 1
Points credited
2026-03-23 · Member activity · RM 107.95
Win-back campaign delivered
2026-03-11 · OPLUMO Outlet 1
Outlet purchase
2026-02-27 · Member activity · RM 120.65
Points credited
2026-02-15 · OPLUMO Outlet 1
Outlet purchase
2026-02-03 · Member activity · RM 133.35