Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 08420
VM0008420Silvermember8420@example.test · +601110008420 · Preferred outlet: OPLUMO Outlet 6
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,260
Current loyalty balance
Lifetime Spend
RM 2,826
Across 24 visits
Total Visits
24
Since 2025-03-09
Average Order Value
RM 147
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
165d
2026-04-27
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,260 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 6
Outlet purchase
2026-04-15 · Member activity · RM 110.25
App session
2026-04-03 · OPLUMO Outlet 6
Points credited
2026-03-22 · Member activity · RM 124.95
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 6
Outlet purchase
2026-02-26 · Member activity · RM 139.65
Points credited
2026-02-14 · OPLUMO Outlet 6
Outlet purchase
2026-02-02 · Member activity · RM 154.35