Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 08351
VM0008351Membermember8351@example.test · +601110008351 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted In
Points Balance
934
Current loyalty balance
Lifetime Spend
RM 1,168
Across 13 visits
Total Visits
13
Since 2026-01-01
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
65d
2026-08-05
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
934 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 5
Outlet purchase
2026-07-24 · Member activity · RM 71.25
App session
2026-07-12 · OPLUMO Outlet 5
Points credited
2026-06-30 · Member activity · RM 80.75
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 5
Outlet purchase
2026-06-06 · Member activity · RM 90.25
Points credited
2026-05-25 · OPLUMO Outlet 5
Outlet purchase
2026-05-13 · Member activity · RM 99.75